Privacy Statement

Last updated on: 09 May 2019

Identity and Contact Details

When we're allowed to collect information from you

We will only collect personal information relating to you if one of the following conditions have been satisfied:

How to consent.

Information we expect to collect from you.

We envisage asking for the following types of information from you:
Name of Cookie First / Third Party Purpose
Name We ask this to address the person when we contact them back. It's necessary for the performance of a contract with you
Email We ask this to contact the person when they make a request. It's necessary for the performance of a contract with you
Phone Number We ask this to contact the person when they make a request. It's necessary for contact you for a quick update.
We may collect personal information about you from a number of sources, including the following:

</> From you when you agree to take a service or product from us, in which case this may include your contact details, date of birth, how you will pay for the product or service and your bank details.

</> From you when you contact us with an enquiry or in response to a communication from us, in which case, this may tell us something about how you use our services.

</> From documents that are available to the public, such as the electoral register.

</> From third parties to whom you have provided information with your consent to pass it on to other organizations or persons - when we receive such information we will let you know as soon as is reasonably practicable.

If you refuse to provide information requested, then if that information is necessary for a service we provide to you we may need to stop providing that service.
At the time of collecting information, by whichever method is used, we'll endeavor to alert you and inform you about our purposes and legal basis for processing that information, as well as whether we intend to share the information with anyone else or send it outside of the European Economic Area. If at any point you think we've invited you to provide information without explaining why, feel free to object and ask for our reasons.

Using your personal information

Data protection, privacy and security are important to us, and we shall only use your personal information for specified purposes and shall not keep such personal information longer than is necessary to fulfil these purposes. The following are examples of such purposes. We have also indicated below which GDPR justification applies, however it will depend on the circumstances of each case. At the time of collecting we will provide further information, and you may always ask for further information from us.

To help us to identify you when you contact us. This will normally be necessary for the performance our contract.

To help us to identify accounts, services and/or products which you could have from us or selected partners from time to time. We may do this by automatic means using a scoring system, which uses the personal information you've provided and/or any information we hold about you and personal information from third party agencies (including credit reference agencies). We will only use your information for this purpose if you agree to it.

To help us to administer and to contact you about improved administration of any accounts, services and products we have provided before, do provide now or will or may provide in the future. This will often be necessary, but sometimes the improvements will not be necessary in which case we will ask whether you agree.

To allow us to carry out marketing analysis and customer profiling (including with transactional information), conduct research, including creating statistical and testing information. This will sometimes require that you consent, but will sometimes be exempt as market research.

To help to prevent and detect fraud or loss. This will only be done in certain circumstances when we consider it necessary or the law requires it.

To allow us to contact you by written electronic means (such as email, text or multimedia messages) about products and services offered by us where:

</> These products are similar to those you have already purchased from us,

</> you were given the opportunity to opt out of being contacted by us at the time your personal information was originally collected by us and at the time of our subsequent communications with you, and

</> you have not opted out of us contacting you.

To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us and selected partners where you have expressly consented to us doing so.

We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance.

</> before doing that, we will always tell you of our intentions and of the specific purpose in making the recording. Sometimes such recordings will be necessary to comply with the law. Alternatively, sometimes the recording will be necessary for our legitimate interest, but in that case we'll only record the call if our interest outweighs yours. This will depend on all the circumstances, in particular the importance of the information and whether we can obtain the information another way that's less intrusive.

</> If we think the recording would be useful for us but that it's not necessary we'll ask whether you consent to the recording, and will provide an option for you to tell us that you consent. In those situations, if you don't consent, the call will either automatically end or will not be recorded.

When it's required by law, we'll check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we intend to record this.

We will not disclose your personal information to any third party except in accordance with this Notice, and in particular in these circumstances:
Where you give us personal information on behalf of someone else, you confirm that you have provided them with the information set out in this Notice and that they have not objected to such use of their personal information.
We may allow other people and organizations to use personal information we hold about you in the following circumstances:
We will only call/ email you if you requested it via our contact form, and once the inter purpose is complete we keep your contact information for our records

Protecting information

The internet.

Our Use of Cookies

</> Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve our products AND/OR services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

</> By using Our Site, you may also receive certain third-party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than us. Third party Cookies are used on Our Site for analytics and advertising purposes. For more details, please refer to section 6, above. These Cookies are not integral to the functioning of Our Site and your use and experience of Our Site will not be impaired by refusing consent to them.

</> All Cookies used by and on Our Site, are used in accordance with current Cookie Law.

</> Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.

</> Our Site uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyze anonymous usage information, enabling us to better understand how Our Site is used. This, in turn, enables us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.

</> The analytics service(s) used by Our Site use(s) Cookies to gather the required information

</> The analytics service(s) used by Our Site use(s) the following Cookies:

Information Purpose & Related Details Justification
cb-enabled First Party to record when the user has dismissed the notice to prevent it re-appearing
laravel_session First Party identify a session instance for a user
XSRF-TOKEN First Party Prevent cross-site request forgery
utma Cookie Third Party Track Visitors
utmb Cookie & __utmc Cookie Third Party Calculate the visit length
utmz Cookie Third Party Monitors HTTP referrers
utmv Cookie Third Party Used for segmentation and data experimentation
Google analytics Third Party Used for User data analysis

</> In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third-party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

</> You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalization settings.

</> It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

Further information

</> If you would like any more information or you have any comments about this Notice, please either write to us at Data Protection Manager, Deuel Private Ltd, Malwatta Road Dehiwala Colombo Srilanka. Or email us at info@mydeuel.com, Hot line+94 11 4546 149

</> Please note that we may have to amend this Notice on occasion, for example if we change the cookies that we use. If we do that, we will publish the amended version on the Website. In that situation we will endeavor to alert you to the change, but it's also your responsibility to check regularly to determine whether this Notice has changed.

</> You can ask us for a copy of this Notice by writing to the above address or by emailing us at info@mydeuel.com. This Notice applies to personal information we hold about individuals. It does not apply to information we hold about companies and other organizations.

</> If you would like access to the personal information that we hold about you, you can do this by emailing us at info@mydeuel.com or writing to us at the address noted above. There is not normally a fee for such a request, however if the request is unfounded, repetitive or excessive we may request a fee or refuse to comply with your request. You can also ask us to send the personal information we hold about you to another controller.

</> We aim to keep the personal information we hold about you accurate and up to date. If you tell us that we're holding any inaccurate or incomplete personal information about you, we will promptly amend, complete or delete it accordingly. Please email us at info@mydeuel.comor write to us at the address above to update your personal information. You have the right to complain to the Information Commissioner's Office if we don't do this.

</> You can ask us to delete the personal information that we hold about you if we relied on your consent in holding that information or if it's no longer necessary. You can also restrict or object to our processing of your personal information in certain circumstances. You can do this by emailing us at info@mydeuel.com or writing to us at the address noted above.

</> We will tell you if there is a breach, or a likely breach, of your data protection rights.

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